We did not have rooms with two beds available, and we would not have been able to fulfill the bed type, even if we did not relocate you. The hotel had to contractually fulfill its obligation. To further explain what happened, the hotel has a Multi-year contract with a group, that has been in place since 2017. That is not something the hotel would do and would be considered unethical.

This was not about cancelling reservation to make more money as you noted. Which looked like she was able to get you are the element.

Dawn did step in to try to assist, in the rebooking process with another hotel that assisted us with this issue. Normally when we notify a third part booking agent, they are supposed to contact you and move your reservation without our interaction, as you booked the reservation through them not us. They were no much help in the relocation process. We did notify, which is who you booked the reservation with. This error allowed rooms to be booked, despite the hotel being sold out. Unfortunately we are having to relocate guest, due to a computer error. Good afternoon Q5121Hpnacyo, I am deeply sorry for this experience.

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